Conversational AI Ecosystem
Make your website talk. A consumer-facing AI assistant that integrates seamlessly with your website, providing conversational memory and enhanced user engagement.
Privacy Policy
Last updated: July 1, 2025
1. Introduction
Zookish ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice-enabled AI widget service ("Service").
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.
2. Information We Collect
We collect several types of information from and about users of our Service, including:
2.1 Personal Data
When you register for an account, we collect personal information such as your name, email address, and billing information. This information is used to manage your account, process payments, and communicate with you about your service.
2.2 Voice Data
Our Service processes voice commands and audio data. When users interact with your website using our voice-enabled AI widget, we collect and process the audio input to understand and respond to user requests.
2.3 Usage Data
We collect information on how the Service is accessed and used. This usage data may include information such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
3. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, operate, and maintain our Service
- Process voice commands and deliver appropriate responses
- Improve our voice recognition technology and AI capabilities
- Provide analytics to website owners about user interactions
- Notify you about changes to our Service
- Allow you to participate in interactive features of our Service
- Provide customer support
- Monitor the usage of our Service
- Detect, prevent and address technical issues
4. Voice Data Processing
Our voice-enabled AI widget processes audio input to understand and respond to user requests. Here's how we handle voice data:
- Voice data is processed in real-time to generate responses
- We may store anonymized voice data to improve our voice recognition technology
- We do not permanently store personally identifiable voice recordings unless you explicitly opt-in
- Voice data is encrypted during transmission and storage
- We provide website owners with analytics about voice interactions, but not the actual voice recordings
5. Data Sharing and Disclosure
We may share your information in the following situations:
5.1 With Website Owners
If you are a user interacting with a website that has implemented our voice-enabled AI widget, we share analytics and interaction data with the website owner. This helps them understand how users are engaging with their site through voice commands.
5.2 With Service Providers
We may employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
5.3 For Business Transfers
If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
5.4 For Legal Requirements
We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of users of the Service or the public, or protect against legal liability.
6. Data Security
The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We implement a variety of security measures to maintain the safety of your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and penetration testing
- Access controls and authentication requirements
- Regular security training for our staff
7. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access, update, or delete the information we have on you
- The right of rectification - the right to have your information corrected if it is inaccurate or incomplete
- The right to object to our processing of your personal data
- The right of restriction - the right to request that we restrict the processing of your personal information
- The right to data portability - the right to receive a copy of your personal data in a structured, machine-readable format
- The right to withdraw consent at any time where we relied on your consent to process your personal information
To exercise any of these rights, please contact us at privacy@zookish.com.
8. Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us.